Survey Research

To better serve clients, organizations need to understand client experience and identify strengths and weaknesses. At the same time, they also want to know more about their workforce, including motivators and barriers, to improve recruitment and retention.  Our survey research experts develop reliable and meaningful insights that can empower programs to deliver better care.

What Challenges You

To guide decision-making, health services organizations rely on timely, relevant, actionable information about their member or patient populations, the service provider landscape, and workforce. But acquiring this kind of quality, objective information can be challenging—often requiring a third-party with key expertise in survey research.

Why Choose Us

We listen closely to our clients, custom designing our survey research solutions to meet objectives with sensitivity to timeline and budget. With every step of the process—from survey design to data collection and analysis—we constantly strive to maximize response rates, deliver reliable and actionable results, and empower clients to make the best decisions for those they serve.

How We Can Help

  1. 1

    Our research services are comprehensive and customized to client needs, from survey planning and design through data collection and analysis.
  2. 2

    We utilize a range of survey methods—including mail, phone, online, and web intercepts—guided by the needs of each individual client.
  3. 3

    Our survey research experts have the key expertise you need to inform decision-making with innovative survey design and execution.

Our Impact

Survey Outcomes That Matter

Using mixed methods, we helped a healthcare foundation assess the need for a behavioral health consultation program and the services and features to be included so that primary care providers (PCPs) could best support patients with behavioral health needs. By using these evidence-based insights, the foundation can design programs for PCPs to care for their patients’ behavioral health needs without gaps in service.

Since 2018, we’ve helped a state network of 12 federally qualified health centers measure patient experience to maintain its Patient-Centered Medical Home (PCMH) recognition from the National Committee for Quality Assurance (NCQA). By tracking results over time, we’ve helped the network understand and improve patient experience and satisfaction.

To help improve access to services at community health centers, we’ve engaged in a survey research program to assess the motivators and barriers to working at community health centers. The series of studies have yielded actionable insights into recruitment and retention of the dental, behavioral health, advanced practice provider, and nursing workforce at community health centers.